Page 7 - Itco-Presentación-EN-r
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TECHNICAL SUPPORT

             Certified experts


             We know the importance of being able to provide a preventive or corrective maintenance servi -
             ce, fast and timely, since many of our clients require their equipment ready and working as soon
             as possible.










        Leve l  1                              Leve l  2                             Leve l  3                               Leve l  4

       TECHNICAL SUPPORT                      TECHNICAL SUPPORT                      TECHNICAL SUPPORT                    TECHNICAL SUPPORT



       • Programmed preventive support.       • Assistance 7 x 24 x 365.             • Corrective support.                   • Corrective support.
       • Telephone assistance.                • Corrective support.                  • Telephone assistance.                 • Programmed preventive support.

       • On-site technical resource.          • Programmed preventive support.       • On-site technical resource.           • Telephone support.

       • Reports generation.                  • Telephone assistance.                • Technical support in design           • On-site technical resource.

                                              • On-site technical resource.              and implementation of               • Technical support in design

                                              • Monthly follow-up meetings                pilot plans.                           and implementation of

                                              • Reports generation.                  • Tuning and monitoring of                  pilot plans.

                                                                                         platform.                           • Tuning and monitoring

                                                                                     • Monthly meetings of                       of platform.

                                                                                         tracing.                            • Monthly meetings
                                                                                     • Reports generation.                   of follow up.


                                                                                     • Programmed preventive support.        • Reports generation
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