Technical support

Expert team certified in technologies.

ITCO is a company dedicated to providing advice and support in the areas of IT networks and infrastructure, we also offer the sale of computer equipment, hand in hand with the latest technologies providing effective and reliable solutions.

We also know the importance of being able to provide a preventive or corrective maintenance service, fast and timely, as many of our customers require their equipment ready and working as soon as possible. Therefore we have sufficient and qualified personnel to give a prompt and timely response to your requirements. On the other hand We have different service models under the outsourcing model, that’s why we have certified technicians with extensive experience

ITCO provides levels and types of support necessary for your company.

Level 1

Technical support

  • • Programmed preventive support.
  • • Telephone assistance.
  • • On-site technical resource.
  • • Reports generation.

Level 2

Technical support

  • • Assistance 7 x 24 x 365.
  • • Corrective support.
  • • Programmed preventive support.
  • • Telephone assistance.
  • • On-site technical resource.
  • • Monthly follow-up meetings
  • • Reports generation.

Level 3

Technical support

  • • Corrective support.
  • • Telephone assistance.
  • • On-site technical resource.
  • • Technical support in the design and implementation of pilot plans.
  • • Tuning and platform monitoring.
  • • Monthly follow-up meetings.
  • • Reports generation.
  • • Programmed preventive support.

Level 4

Technical support

  • • Corrective support.
  • • Programmed preventive support.
  • • Telephone support.
  • • On-site technical resource.
  • • Technical support in the design and implementation of pilot plans.
  • • Tuning and platform monitoring.
  • • Monthly follow-up meetings.
  • • Reports generation
Open chat